If you have recently connected your Instagram account to Rank Ranger and a campaign, it can take up to 24 hours for Instagram to begin supplying data via their Facebook API.
If you have previously viewed Instagram data in your Rank Ranger reports and graphs and it suddenly is missing, then the Instagram connection has expired. Social networks expire the tokens
(connections) to external applications:
- If a password is changed
- For security reasons, they require that an authorized account user reconnect occasionally
Because Instagram does
this without advanced notification, our system validates all Instagram
connections daily so that we can alert via email you promptly. The alert is sent to the Rank Ranger account owner email address with instructions to log in to both Instagram and Rank Ranger and click the Renew button for each affected Instagram account.
Renew Instagram API Connection